12 Sep 2022

Operations Assistant at JOYINC Solutions Limited

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Job Description

We are seeking an energetic, self-starting individual to join our company as an Operations Assistant. As part of our operations team, you collaborate with multiple team members, and stakeholders, participating wherever necessary to ensure smooth, efficient operations. Our ideal candidate has a wide range of applicable skills, from strong computer proficiency with office productivity suites to attention to detail with data entry tasks. In this role, you may juggle multiple tasks simultaneously, necessitating time management, multitasking, and organizational skills. You should be a quick learner highly adabtable due to the dynamic nature of the industry we operate in.

Operations Assistant Duties and Responsibilities

  • Assisting the Operations team with all tasks, including data entry, and scheduling by working closely with the operations team leader to oversee daily business operations.
  • Multitask across multiple projects, triaging as necessary to ensure success.
  • Helping the operations team maintain a proper filling system to keep track of of incidents, and accidents involving finaced Assets.
  • Reporting Incidents to the respective insurance companies in a timely and comprehensive manner as per the insurance company’s set guidelines.
  • Following up and documentation of incidents, which includes following up with the various government institutions for release of impounded Assets.
  • Assisting in the assets issuing process as may be required from time to time including, doing sales and marketing, data entry, conducting due diligence on applicants.
  • Collaborating with  operations team on projects as required, assisting with non-specialized tasks which includes gprs tracker installation and repair tasks, client visits, repossessions, replacements, asset recovery.
  • Helping the operations team ensure all gprs tracking devices on financed assets are updated in the respective systems, and are in working condition.
  • Helping the Operations team including regional team liaise with credit and collections department to improve collections performance and work efficiency.
  • Repossessions and follow ups with defaulting clients as may be required from time to time.
  • Assisting in taking inventory, updating logs, raising purchase and sales quotes as may be required.
  • Providing excellent customer service and maintaining relationships with customers and vendors.
  • Proactively recommending improvements to increase performance.
  • Assisting operations team members in the field with information as they may need.
  • Analyzing all operations and forwarding suggestions for improvement to the team leader on a regular basis.

Qualifications for Operations Assistant

  • Bachelor’s degree (preferred)
  • Excellent verbal and written communication skills
  • Knowledge of the industry and market trends
  • Proficiency with common office productivity software, including Microsoft Excel
  • Superb time-management and organizational skills
  • Strong business acumen
  • An eye for attention to detail
  • Ability to work effectively in a fast-paced environment
  • Exceptional analytical skills to sift through high volumes of information

Reporting Arrangements

Reports to Head of  Operations.


Nairobi- Movement around the country


Contract Based

Tagged as: operations work

Method of Application

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Closing Date : 19th Sept. 2022


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