The Role

• As an Operations Associate, you will be at the center of our kitchen operations, coordinating between chefs, riders, customer support teams, and technology platforms to ensure a seamless customer experience.
• This is a fast-paced, hands-on role ideal for someone who enjoys solving problems, working with people, and keeping operations running smoothly.

Key Responsibilities

• Monitor and manage incoming orders across delivery platforms and internal systems
• Coordinate order preparation, packaging, and dispatch to ensure timely delivery
• Work closely with kitchen teams to prioritize orders and resolve operational bottlenecks
• Coordinate with riders to ensure efficient pickups and smooth delivery operations
• Verify order accuracy, presentation, and packaging standards before dispatch
• Escalate and resolve customer, rider, or operational issues in real time
• Track key operational metrics such as preparation times, dispatch times, and order accuracy
• Support inventory checks for packaging materials and operational supplies
• Maintain high standards of food safety, cleanliness, and operational compliance
• Assist with daily reporting and continuous improvement initiatives

Requirements

• Diploma or Bachelor’s Degree in Hospitality, Business, Operations, Supply Chain, or a related field
• 1+ years of experience in operations, hospitality, logistics, retail, restaurants, or customer service is an added advantage
• Strong organisational and multitasking skills
• Excellent communication and problem-solving abilities
• Comfortable working in a fast-paced operational environment
• High attention to detail and strong sense of ownership
• Basic proficiency in Google Sheets, Excel, and digital systems