This role will report to the Operations Manager and will work in close partnership with other team members of the small-grants team, as well as the wider Global SRH Team. The Operations Associate can be based in the United States or a CHAI program country in Africa, pending Country Director approval.

Responsibilities

Application and Grant Coordination

• Support the day-to-day operations of the small-grants fund, including tracking deadlines, following-up with relevant stakeholders, storing applicant information and providing timely responses to inquiries and questions
• Update tools with timely information regarding applicants’ and grantees’ status in the application and grant-life cycle
• Coordinate the end-to-end grants and contracts processes with internal and external parties
• Support the process of consolidating application feedback from reviewers and returning this to applicants for iteration

Systems and Tools

• Support development and/or revision of applications, reporting materials and processes as required
• Contribute ideas towards strengthening processes and creating efficiencies wherever possible
• Proactively flag risks associated with processes, applicants or subgrantees
• Support development of a knowledge management and best practices platform, systems, and tools

External Engagement

• Manage the small-grants fund inbox ensuring all communications are adequately responded to
• Participate in external stakeholder calls as needed in order to provide updates on applicants and grantees

Data Analysis and Dissemination

• Support documentation and dissemination of successes and learnings arising from the COF
• Analyze and synthesize key information for internal and external audiences
• Collect and track outcomes of COF investments in order to support impact analyses and evidence generation

General

• Communicate effectively in a matrixed work environment across various stakeholders
• Other responsibilities as needed
• Option to travel internationally 1-2 times per year

Qualifications

• Bachelor’s degree with 3+ years work experience in an operations, contracts, finance or administration capacity
• Excellent written and oral English communication skills, French a plus
• Proficient in Microsoft Excel, Word and PowerPoint
• Excellent diplomatic, relationship building, and interpersonal skills
• Exceptional attention to detail
• Exceptional organizational skills and ability to multi-task across various stakeholders
• Practical project management acumen to keep projects on track
• Ability to prioritize tasks and maintain deadlines in a remote work environment
• Willingness to adapt to changing priorities and handle unexpected challenges
• Critical thinking skills to improve processes and workflows
• Ability to work independently and as part of a complex team effort
• A strong desire to create positive change on a big scale and views operations work as directly linked to, and supportive of, the organization’s impact and vision
• A deep sense of collegiality and eagerness to work with a remote, geographically dispersed team across multiple time zones
• Strong commitment to principles of diversity, equity and inclusion
• Previous experience in managing small-scale investments a plus
• Previous experience working in reproductive health a plus