Responsibilities

• Facilitating cross-channel feedback from customers and employees to management and executive teams
• Working with team leaders, managers, and department heads to learn departmental needs and goals
• Lead and Coordinate Crew Members Effectively by Providing clear instructions and guidance, delegate tasks appropriately and fostering teamwork for efficient operations.
• Handle Claims and Address Customer Complaints
• Ensuring that all activities conform to local, federal, industry and company standards
• Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made.
• Designing and maintaining clear operational guides to ensure consistency of operations
• Delivering reports to department heads, management teams and boards of directors to provide insight into the overall efficiency of the organization
• Collaborating with management and executives to set departmental and organization-wide goals
• Identifying and resolving any problems
• Conduct general and clerical office tasks

Requirements

• 4-5 years’ experience as an Operations Coordinator or similar role
• Degree in Business Management, Administration or related course.
• Excellent customer service skills
• Demonstrated ability to lead and manage teams.
• Good knowledge of Microsoft Office applications
• Good time management skills.
• Excellent interpersonal skills to build strong relationships with colleagues
• Excellent communication Skills
• Able to give and receive feedback and constructive criticism from a variety of channels
• Excellent strategic planning and problem-solving skills
• Ability to work efficiently with minimal supervisions
• Collaboration and teamwork skills