They seek to hire an Operations & Customer Order Manager who will support and oversee Production, Imports, Local Purchasing, Customer Order Servicing, Logistics, furniture delivery and assembly, Stocks Management and all staff management.

Key Responsibilities

Customer order management

• Direct the customer order management process, ensuring accurate order processing, tracking, and timely fulfillment.
• Oversee the resolution of complex order-related issues

Local Supply chain management

• Lead the development and implementation of efficient supply chain strategies, ensuring timely delivery of raw materials and finished products.
• Implement inventory control measures to minimize stockouts and excess inventory.

Quality Control 

• Optimize production, Quality assessment, and production processes & factory operations.
• Navigate fluctuations in demand and unforeseen challenges by fostering adaptability and flexibility within the operations team

Factory Management

• Identify operational inefficiencies and implement continuous improvement initiatives
• Focus on lean production principles with minimal costs

Order Delivery and Customer Satisfaction

• Provide strong leadership to cross-functional teams, fostering a collaborative work environment to achieve customer satisfaction.
• Effectively communicate with stakeholders at all levels to ensure alignment and understanding of operational goals in line with customer needs.

Project Management

• Lead and oversee strategic projects: Direct the planning, execution, and monitoring of key projects related to operations, supply chain, and customer order management.
• Ensure project timelines and milestones are met: Develop and maintain project schedules, identify critical paths, and implement effective project management methodologies to ensure successful project delivery.
• Risk management: Identify potential risks and proactively develop mitigation plans to ensure project success

International Sourcing (imports- clearing and forwarding)

• International Sourcing Expertise: Proven experience in international sourcing, with a deep understanding of global supply chain dynamics.
• Evaluate and select suppliers: Conduct thorough assessments of potential international suppliers, considering factors such as cost, quality, reliability, and ethical sourcing practices.
• Negotiation and Contract Management: Lead negotiations with international suppliers to secure favorable terms, including pricing, delivery schedules, and contractual agreements.
• Familiarity with Import/Export Procedures: Knowledge of import/export regulations, customs procedures, and documentation requirements.
• Compliance with Regulations: Stay abreast of international trade regulations, tariffs, and compliance requirements, ensuring adherence to legal and regulatory standards.

Budget and cost management

• Understand cost management, budgeting, and financial implications of operational decisions.
• Strive for a balance between operational efficiency and cost-effectiveness.
• Demonstrate a track record of effective problem-solving and decision-making in navigating operational challenges.

Requirements

Key Qualifications:

• Bachelor of Commerce, Business Administration and Management or a related business field.
• MSc Organizational Development, Strategic thinking, Change Management is an added advantage
• Over 7 years’ experience in Operations department (preferably within the manufacturing industry) at least 5 years of which are at a Senior Leadership Level
• Experience in developing and implementing business plans to improve cost-efficiency.
• Project manager with excellent interpersonal skills coupled with a high level of self-initiative, drive, and attention to detail, meeting deadlines, and maintaining confidentiality.
• Proficiency working across multifunctional roles with cross-functional teams
• Demonstrated experience in reducing operational expenditures through implementation of cost optimization initiatives.
• Experience in undertaking a staff Audit and aligning staff to business objectives, Designing succession plans
• Experience in employee engagement and retention of a talented workforce
• Cultivate a customer-centric mindset within the team, ensuring that customer orders are fulfilled accurately and on time while maintaining high-quality standards

Technical Skills

• Proven skills in Project Management
• Exhibit People Management skills with excellent leadership skills (Being Firm and exude authority)
• Excellent Organisation and Planning skills
• Customer Order Management Skills
• Supply Chain management
• Technology Proficiency – Strong desire to enhance operational efficiency
• Process Improvement – Proven ability to identify inefficiencies and implement process improvements
• Stock & inventory management – warehousing management
• Strong understanding in logistics
• Keen attention to quality control and steer excellence
• Financial Acumen – Understanding cost management, budgeting, and financial implications of operational decisions with cost-effectiveness.
• Adaptability and Flexibility – adaptable, flexible, and able to navigate changes
• Innovative and strategic forecast – how to do maintain continuous improvement
• Must be very structured and able to push back
• Excellent reporting skills