Key Responsibilities

• Operations, Housekeeping & Unit Oversight
• Monitor and supervise cleaning staff and external cleaners to ensure quality, efficiency, and adherence to company standards.
• Conduct regular inspections of units and rooms before guest check-in and after check-out.
• Ensure all units are guest-ready, clean, stocked, and properly maintained.
• Identify and report maintenance issues; coordinate with maintenance/vendors for timely resolution.
• Inventory & Asset Management
• Maintain accurate inventory of unit supplies, linens, amenities, and cleaning materials.
• Track usage, minimize loss, and place restock orders as needed.
• Ensure proper storage, labeling, and organization of inventory across units.
• Quality Control & Standards
• Implement and enforce cleaning checklists and operational SOPs.
• Address performance gaps through coaching, feedback, and corrective actions.
• Continuously improve processes to enhance efficiency and guest satisfaction.
• Reporting & Administration
• Maintain inspection reports, cleaning logs, and inventory records.
• Provide regular updates on unit status, staff performance, and operational issues.
• Assist with scheduling cleaners based on occupancy and forecasted demand.
• Team Coordination & Communication
• Work closely with the Reservations team to coordinate guest needs, special requests, and scheduling changes.
• Ensure clear communication regarding check-ins, check-outs, early arrivals,late departures, and special cleaning requirements.
• Support issue resolution related to guest complaints, cleanliness concerns, or operational delays.

Qualifications & Experience

• Degree or Diploma in Housekeeping, Hospitality Management , Hotel Management or a related field
• Minimum 2 years experience in housekeeping in a hotel/related background with at least 2 years in a supervision role
• Experience supervising staff and managing day-to-day operations.
• Strong Leadership , communication and problem solving skills
• Excellent attention to detail and ability to multitask
• Knowledge of housekeeping procedures , chemicals and equipment.
• Ability to work flexibly , including weekends and holidays.