Responsibilities

• Find data sources, validate the data, maintain reporting frequency and translate the data into information that can drive management decisions. Includes weekly report data.
• Plan and execute operational and logistics decisions.
• Assist in running the dispatch, delivery, warehouse, and fleet operations.
• Improve on existing distribution plans to achieve on-time-delivery and customer satisfaction.
• Look for vulnerabilities in how we operate and escalate to management. (come up with a more formal risk reporting matrix)
• Implement plans by management to mitigate operational risks.
• Participate in end-user-testing of applications, web dashboards and point out variations from business requirements.
• Ensure the sales teams have the operational support they need to excel at their work.
• Apply stakeholder management to secure buy-in from colleagues when participating in cross-dependant projects.
• Be the custodian of the department`s project pipeline.
• Assist in training the department’s personnel on SOPs that have been documented by management.
• Monitor, advise and direct the warehousing team when the warehouse coordinator is unavailable.
• Provide assistance to the import team with new incoming shipments.
• Collaborate closely with the business intelligence team to ensure that necessary data is gathered from network systems and sales teams.
• Management of the supply chain (including statutory processes) to ensure timely receipt of products to support the sales pipeline.
• Fleet management – fuel, repairs, reporting.
• Manage drivers and raiders, to ensure the building of a professional delivery team and channel customer feedback from the drivers and riders to the direct line coordinator.
• Responsibility for inventory management at a branch and depot level.
• Assigning dispatch and route planning.
• Ensure that all legal and regulatory documents are filed and that laws and regulations are followed.

Knowledge and Experience

• Minimum Degree in Business Administration, Product Management, Project Management or related field.
• Minimum of 3 years work experience in a position with similar responsibilities.
• Operational and logistics experience.
• “Last mile” delivery experience with a focus on customer service.
• Proficiency in using various ERPs and end-user softwares.

Requirements

Skills and Attributes

• Strong ability to use initiative, prioritize, multi-task, and work well under pressure to meet deadlines.
• Ability to articulate complex ideas with ease.
• Self-directed and self-motivated personality.
• Identifies solutions to problems after conducting a root cause analysis.
• Uses data and metrics to drive decisions.
• A friendly and collaborative attitude.
• Clear reasoning that demonstrates good judgment and problem-solving abilities.
• Strong analytical and written skills.
• Outstanding organizational skills.
• Proven track record of working with cross-functional teams.

Key Performance Indicators

• Maintain a minimum inventory threshold of 30% average daily throughput for all SKUs at the branches.
• Maintain an average delivery turnaround time of less than 3 hours for all orders.
• Maintain the logistics cost below 5% of sales revenue.
• Consistently build dynamic and efficient route plans.
• 100% preventive maintenance for the company owned fleet, planned in advance.
• 100% compliance on fleet documentation, insurance and permits.
• 100% report accuracy and updated as per schedule.