Job Description

Our Client is looking for an Operations Manager who will be responsible for overseeing and optimizing operational processes across the organization, with a focus on driving efficiency, enhancing logistics, and implementing process improvements. This role will encompass a broad scope, including logistics, customer service, sustainability initiatives, and technology implementation, to ensure seamless operations and alignment with the company’s strategic objectives.

Key Responsibilities

• Operational Process Optimization
  • Conduct a comprehensive review of operational workflows across departments, including warehouse, logistics, and order fulfillment.
  • Identify inefficiencies and implement process improvements to enhance cost-effectiveness and operational performance.
  • Collaborate with cross-functional teams to ensure alignment with business growth and strategy.
• Logistics and Supply Chain Management
  • Oversee the entire supply chain, including inbound and outbound logistics, transportation, and inventory management.
  • Optimize route planning, delivery schedules, and fleet utilization to improve delivery times and reduce costs.
  • Build and maintain strong relationships with transport providers and negotiate service agreements.
• Warehouse Collaboration and Inventory Control
  • Partner closely with the Head of Warehouse to ensure adherence to policies and processes, while driving improvements in inventory control systems.
  • Leverage technology to streamline inventory tracking and minimize stock discrepancies.
  • Maintain a collaborative relationship to balance operational control with innovation.
• Customer Service and Order Fulfillment
  • Streamline order fulfillment processes to enhance accuracy, speed, and customer satisfaction.
  • Act as a bridge between operations and customer service teams to address bottlenecks and improve overall service delivery.
• Technology and Innovation
  • Drive the adoption of advanced technologies such as ERP upgrades, AI tools, and automation solutions to improve efficiencies.
  • Automate manual processes across operations to save time and reduce errors.
  • Stay updated on industry trends to identify and implement relevant innovations.
• Cost Optimization and Financial Oversight
  • Identify and implement cost-saving initiatives across operations, including logistics and warehouse management.
  • Regularly review operational expenses and propose strategies for resource optimization.
  • Collaborate with the finance team to ensure adherence to operational budgets.
• Health, Safety, and Compliance
  • Ensure compliance with all health, safety, and environmental regulations.
  • Develop and implement safety protocols across operations to minimize risks.
  • Promote a culture of safety and accountability within the operations team.
• Sustainability and Environmental Initiatives
  • Lead initiatives to minimize the environmental impact of operations, such as waste reduction and optimizing transport routes for fuel efficiency.
  • Work with relevant teams to ensure sustainability goals are met.
• Performance Management and Training
  • Develop KPIs to monitor operational performance and ensure continuous improvement.
  • Implement training programs to upskill team members and instill operational excellence.
  • Actively manage team performance, providing feedback and coaching as required.

Requirements

Key Competencies and Skills

• Analytical Thinking: Ability to evaluate complex processes and identify opportunities for improvement.
• Operational Expertise: Comprehensive knowledge of logistics, supply chain, and operational processes.
• Leadership and Collaboration: Proven ability to manage teams, drive change, and work across departments.
• Technological Savvy: Familiarity with ERP systems, logistics software, and automation tools.
• Customer Focus: Strong understanding of customer service principles and the importance of order accuracy and timeliness.
• Sustainability Orientation: Commitment to environmentally friendly practices and initiatives.

Qualifications and Experience

• Bachelor’s degree in Operations Management, Supply Chain, Business Administration, or a related field. A Master’s degree is an advantage.
• 7-10 years of experience in operations, logistics, or supply chain management.
• Demonstrated success in process optimization, technology implementation, and cost reduction initiatives.
• Strong leadership skills and experience managing cross-functional teams.

KPIs and Success Metrics

• Reduction in operational inefficiencies (e.g., time savings, cost reductions).
• Improved logistics performance (e.g., reduced delivery times, optimized fleet usage).
• Enhanced customer satisfaction scores related to order fulfillment and delivery.
• Successful implementation of process improvements and new technologies.
• Measurable contributions to sustainability goals (e.g., reduced carbon footprint, waste minimization).
• Achievement of budgetary targets and operational KPIs.