Key Responsibilities:

• Develop and implement operational strategies to optimize efficiency and productivity across all business functions.
• Oversee supply chain management, inventory control, and distribution to ensure seamless delivery of products to customers.
• Manage and coordinate all aspects of store operations, including staffing, merchandising, and customer service.
• Establish and monitor key performance indicators (KPIs) to evaluate operational effectiveness and identify areas for improvement.
• Lead and mentor teams to foster a culture of excellence, accountability, and continuous improvement.
• Collaborate with cross-functional departments to ensure alignment on business goals and objectives.
• Drive compliance with company policies, health and safety regulations, and industry standards.
• Analyze financial data to optimize budgets and reduce operational costs while maintaining quality and service standards.
• Innovate and implement technology-driven solutions to streamline operations and enhance customer experiences.

Qualifications and Experience:

• A Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s degree is an added advantage).
• A minimum of 8 years of experience with 2 years within management in operations management within the retail, FMCG, or other fast-paced environments.
• Proven track record in managing supply chains, logistics, and multi-unit retail operations.
• Strong leadership skills with the ability to motivate and manage teams effectively.
• Exceptional analytical, problem-solving, and decision-making capabilities.
• Proficiency in using operational management tools and software.
• Excellent communication and interpersonal skills.
• Ability to thrive under pressure and adapt to changing business needs in a fast-paced
• environment.