The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Responsibilities

• Oversee staff performance in operations and maintain excellent customer service.
• Supervise and coordinate the daily operations of lounge.
• Maintain a high level of guest satisfaction by ensuring excellent service delivery across all departments.
• Business development projects assigned by the Management from time to time.
• Improvements and / or implementation of new services and operational policies
• Improve the competency of personnel by providing relevant training program.
• Achieve company’s quality objectives and targets.
• Prepare forecast of budget needed for the business unit/s.
• Support and work with other divisions as a team to achieve most efficient and effective operations.
• Allocate proper resources and assign appropriate personnel.
• To put into effect team’s cooperation and work towards development, implementation, maintenance and improvement of the quality management system.
• Take initiative to identify areas for improvement and participate in continual improvement activities.
• To assist Country GM and or RGM on project management and coordination of pre-opening/ project handover/ project repurpose.
• To follow and implement operational processes and procedures in compliance with PPG standards, design unique processes as per local requirements if not specify in PPG policy & procedures.
• To fortify the budget responsibility, close monitoring budget realization, constant strive for delivering budget targets and cost improvements

Qualifications

• Bachelor’s degree or diploma in Hotel Management, Hospitality, or related field
• Experience with multi-department in a 4- or 5-star Hotel
• Strong leadership, organizational, and communication skills
• Financial and analytical acumen
• Excellent problem-solving and guest-handling abilities
• Knowledge of industry regulations and safety standards
• Dynamic hospitality environment requiring flexibility in schedule (including shift and holidays).