In the business of creating authentic and memorable experiences for inbound leisure travelers to Africa (FITs and Groups), and for our B2B partners around the world. We know that no two people or businesses are the same, and have built Sense of Africa around flexible, personal, solutions-oriented relationships.

SOA/KE/NRB/23-24/18

WHAT WE EXPECT:

• Develop and implement SOPs for the Operations Department. -Branding and Agent Collateral Management.
• Assist the transport and fleet department in quality control ise. the vehicles and drivers.
• Coordinating, and conducting In house Operations and agent specific Training across East Africa.
• Ensure consolidated processes and procedures are followed within the East African Operations.
• Crisis Management and Communications.

QUALIFICATIONS AND SKILLS

• Degree/Diploma in Business Management/Customer Care/ Tour Operations/ Logistics Management/ from a recognized Institution. -5 years’ experience in Hospitality/Tourism Sector would be an added advantage.
• Excellent Customer Service & Interpersonal Skills.
• Flexibility and willingness to work long, irregular hours.
• Maintain a harmonious working relationship with hotels/airline personnel to ensure preferential handling of Sense of Africa guests.