Key Responsibilities:

Staff Management:

• Recruit, train, and supervise spa staff including therapists, receptionists, and housekeeping personnel.
• Create staff schedules and manage time-off requests to ensure proper coverage at all times.
• Conduct regular performance evaluations and provide ongoing coaching and support to ensure high standards of service.

Client Experience:

• Ensure a superior guest experience by maintaining high levels of customer service and addressing client feedback promptly.
• Develop and implement strategies to enhance client satisfaction and retention.
• Oversee the management of bookings, appointments, and front desk operations.

Operational Efficiency:

• Monitor and optimize daily operations, including inventory management, supply ordering, and equipment maintenance.
• Develop and enforce standard operating procedures (SOPs) to ensure consistency and efficiency in all aspects of spa operations.
• Oversee the cleanliness and upkeep of the spa facility, ensuring it meets health and safety regulations.

Financial Management:

• Manage the spa’s budget, including tracking expenses, revenue, and profitability.

Marketing & Business Development:

• Collaborate with the marketing team to develop and execute promotional campaigns and special events.
• Build and maintain relationships with clients, suppliers, and industry partners.

Compliance & Risk Management:

• Ensure compliance with all local regulations, including health and safety standards.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in a managerial role within the spa, wellness, or hospitality industry.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficient in spa management software and Microsoft Office Suite.
• Strong organizational and multitasking skills.
• Financial acumen and experience with budgeting and financial reporting.
• Passion for wellness and customer service.
• Ability to work under pressure and resolve conflicts effectively.
• High level of professionalism and attention to detail.