The ideal candidate will drive operational excellence, ensure achievement of strategic objectives, ensure regulatory compliance, optimize processes, and deliver exceptional service to clients and stakeholders.

Key Responsibilities:

• Oversee daily operations to ensure smooth and efficient service delivery to clients and stakeholders.
• Supervise and mentor Operations Supervisors, fostering a high-performance team culture.
• Develop and implement operational plans aligned with strategic objectives.
• Continuously review and improve processes to enhance efficiency and mitigate risks.
• Ensure compliance with all relevant regulatory, legal, and internal requirements.
• Conduct regular training to enhance service quality and risk mitigation.
• Prepare and present operational performance reports to senior management.
• Represent the Operations Department in cross-functional meetings and decision-making forums.

Qualifications & Competencies:

• Minimum 5 years’ operations experience, with at least 2 years in a managerial role or 3 years in a senior supervisory position, preferably in financial services or share registry operations.
• Degree in Business, Operations Management, Finance, or a related field from a recognized institution (preferred).
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent planning, organizational, interpersonal, and communication skills.
• Solid understanding of operational management, compliance frameworks, and risk control.
• Analytical thinker with strong problem-solving and report-writing capabilities.
• High level of integrity, professionalism, and commitment to quality service delivery.