Our Client a Spa based in Lavington Nairobi seeks to hire an Operations Manager. The individual will be responsible for overseeing all aspects of the Spa including service excellence, customer success, operations, billing, and supplies management. He or she will ensure that all aspects of the spa are well maintained and the spa is staffed with qualified employees who deliver with excellence.

Duties and Responsibilities

• Lead the team to deliver exceptional customer service and ensure proper grooming for all employees at all times.
• Ensure all spa services meet quality standards and provide industry best practices.
• Oversee the procurement process, ensuring timely purchase of spa products and supplies.
• Ensure the spa is stocked with the necessary products and equipment.
• Manage stock levels, prevent overstocking or shortages, and conduct regular stock audits.
• Efficiently manage client appointments and bookings, ensuring prompt and professional service.
• Develop procedures for key tasks, ensuring consistency in operations across the team.
• Oversee the Spa’s digital presence, utilizing social media and online platforms to promote services and attract new clientele
• Ensure proper financial management of Spa operations, including billing, budgeting and expense tracking.
• Plan and develop short and long-term strategies for the spa
• Control of first Aid standards and procedures
• Departmental orientation of new employees
• Maintain a proactive training schedule for all employees.

Required Specifications

• At least 5 years experience in Operations, with 3 years in a management role
• At least a Diploma in a relevant field
• Tech Savvy and proficient in booking systems, strong proficiency in excel
• Dedicated to providing an excellent customer experience, with a strong sense of hospitality and problem-solving capabilities
• Experience in the hospitality industry or managing executive residences will be a strong advantage
• Demonstrable experience leading and managing teams, demonstrating strong leadership, communication, and interpersonal skills
• Attention to detail in maintaining service quality, managing stock, and ensuring a well-maintained and welcoming environment
• Able to work flexible hours