Reporting to the Operations Manager – the Operations officer, will be responsible for running the day-to-day operations of the business unit by taking lead in all business-related projects and providing advisory to clients on all mandatory and statutory obligations related to opening and operating a business in Kenya.

Responsibilities 

• Manage registration procedures for companies; Incorporation, KRA, NSSF, NHIF, NCA, NITA, E-Citizen, etc.
• Ensure mandatory payments such as business licenses, annual subscriptions and permits are made to the relevant bodies on a timely basis
• Assist the Operations Manager with strategy development and implementation for the business units
• Follow-up services to ensure constant high-quality standards
• Share weekly updates and final documents to clients via the platform
• Provide valuable insight to clients and advise them on best practices e.g. statutory and other mandatory obligations related to their requested services
• Suggest new processes to optimise the company’s business and operating models
• Managing and updating clients’ database and allocated project status on CRM and the platform
• Ensure customer satisfaction through excellent customer service
• Find new partners and build productive long-lasting business relationships
• Remain knowledgeable on services offered and discuss available options
• Develop expertise on services offered and contact with related online procedures
• Any other related task assigned by the Operations Manager.

Profile 

• Bachelor’s Degree in a Business-related field
• Working knowledge of expatriation market dynamics and requirements
• Customer service focus and attention to details
• Computer use competency (Office 365, Microsoft Teams, CRM, Perfex, etc.)
• Good knowledge of Compliance & Registration of Companies procedures in Kenya.
• Self-motivated and results-driven personality
• Impeccable work ethic