• The Operations Specialist will report to the Managing Director. Critical responsibilities will include but not limited operations management, Freight management system management, billing and payment collection.

Responsibilities

• Leading and developing the operations team
• Team support and organization – direct involvement in the process of quotations/tenders/operations
• End-to-end responsibility for all freight transactions
• Managing relationships with customers – a personal relationship with current exporters/importers, research for new opportunities, securing and growing new business locally
• Negotiate and coordinate spot rates and/or quotations for LCL, FCL, air shipments, and all services within our client’s database.
• Display a thorough understanding of industry-related terminology and processes.
• Strategize ways of increasing profit margins, while keeping costs at a minimum.
• Communicate with management on pricing desk performance and any issues that arise.
• Follow up on quotations as needed and communicate positive or negative feedback in respect of being able to source the competitive rate to support the closure of all business opportunities.
• Manage the login of all quotes and follow up on the quotes using the freight management system and CRM.
• Perform other related duties and projects as requested or assigned by management.
• Understand clients’ needs in order to strategy the costing and or pricing.

THE IDEAL CANDIDATE WILL BE:

• Fluent in English & Swahili
• Wide experience in air/ocean freight forwarding business.
• Top communication skills
• Organizational and planning skills
• Teamwork, good interpersonal skills
• Flexibility and ability to adapt to changing circumstances.
• Problem-solving ability, particularly when working under pressure.
• Accuracy and attention to detail

Qualifications

• Degree Or Diploma in Logistics, Freight Forwarding, or a similar discipline.
• Minimum 3 years experience in Sales and Account Management in the
• Ability to influence, negotiate and resolve internal and external conflicts.
• Powers of persuasion, diplomatic panache, and excellent command of English & Swahili language.