JOB SUMMARY:

Reporting to the Manager Smiles Hub, the Shop Manager will be responsible for overseeing the smooth operation of the outlet shop, mentor and train the shop assistants in attending to customers and producing challenging designs. You are responsible for managing the day-to-day activities of the shop, introducing new designs for women, children and men and ensuring client satisfaction. Ideally you can advice the bulk production unit with your knowledge. You will be part of the smiles hub management team do drive business growth.

SPECIFIC RESPONSIBILITIES:

• Oversee the overall functioning of the outlet shop including display, stock taking, restocking and accounting.
• Develop new designs for men, children and women, prepare patterns for the same and teach the AGWY how to master them in good quality.
• Ensure quality control of the production unit in the outlet shop.
• Make sure an attractive display is put in place and come up with ideas to attract customers.
• Mentor our AGYW in design development.
• Handle client inquiries, concerns, and complaints, providing excellent customer service and resolving issues promptly.
• Work with the Smiles Hub Management to ensure a smooth operating organisation.
• Foster a positive and productive work environment, promoting teamwork and professional growth.
• Monthly comprehensive sales and stock report

REQUIRED QUALIFICATIONS AND EXPERIENCE:

Education

• Diploma in Clothing and Textile (or equivalent experience)

Knowledge and experience

• Proven experience in garment making and fashion design. Proven experience in handling customers.
• Outgoing and friendly personality
• Strong sales and negotiation abilities to attract and retain clients.
• Affinity for working and empowering youth and young women