Simba Corporation is an integrated business group headquartered in Nairobi, Kenya with controlling interests in such diversified fields as motor sales and service, hospitality, investment and financial services.

PRIMARY RESPONSIBILITIES

Parts Sales

• Engage in parts sales to new and established customers through the retail counter and various  digital platforms (emails, telephone, WhatsApp).
• Proactively generate new sales opportunities with irregular and inactive customers through  cold calling and upselling.
• Process parts sales orders through the retail counter and workshop efficiently.
• Collaborate with the Parts Ordering Analyst to enhance the quality of demand forecasting.
• Conduct substitution checks and submit them to the Parts procurement Manager for action.
• Manage parts returns in accordance with relevant Standard Operating Procedures (SOPs).

Customer Support

• Respond to customer inquiries in person, over the phone, via email, or other communication  channels, ensuring a smooth completion of the sales process.
• Follow up with customers after the sale to ensure satisfaction.
• Expand the customer base and gather feedback on the level of service delivery.
• Attend to pending customer backorders, providing regular updates on the status of VORs  (Vehicle Off-Road) and backorders.

Manage Quotations and Reporting

• Generate accurate quotations, process orders, and create picking lists, ensuring timely and efficient  deliveries.
• Maintain a well-organized filing system for invoices and LPOs (Local Purchase Orders).
• Submit VOR order parts lists to the Parts Ordering Analyst for prompt action.
• Record lost sales on the ERP (Enterprise Resource Planner) to minimize future stockouts.
• Report on the quality of inventory in relation to parts sales, including fill rate and service level metrics
• Responsible for the proper documentation and archiving of parts-related documents, such as  invoices, LPOs, and special-order parts deposit receipts
• Product Knowledge and SOPs
• Keep up to date with changes in electronic catalogues and DMS/ERP
• Enhance product knowledge through active participation in technical trainings for non-technical  staff.
• Participate actively in departmental and company programs, meetings, and seminars. u. Adhere to company policies and standard operating procedures (SOPs).

Required Qualifications and Experience

• Degree/Diploma in Business Management/Mechanical or related.
• 2 years of experiences in Automotive. Experience in Parts Sales will be an added advantage.
• In-depth knowledge of Auto Parts.
• Excellent customer service skills.
• Good communication skills.
• Computer literate.