Job role and responsibilities:

• Builds productive working relationships with fellow employees through clear communications.
• Assists Service Technicians in determining parts requirements.
• Maintains positive working relationships with vendors and staff.
• Informs customers when special order parts have arrived.
• Provides Technician with necessary parts with minimal wait time; uses parts pre-picking when applicable (e.g., when customer is coming in for recall part or scheduled service interval).
• Applies retailing techniques to sell and display parts and accessories.
• Coordinates with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met.
• Identifies and supports opportunities for methods/process improvement in the Parts Department.
• Uses parts resources (catalogues) to acquire information on parts and accessories inventory.
• Maintains tight control over parts inventory to increase efficiency and eliminate customer delays.
• Maintain high level of inventory visibility by having no sock variances.
• Makes full use of inventory allowances to keep idle and obsolete inventory to a minimum- Use this one -Inventory optimization, keep 80% order first fill rate at 80% with high inventory accuracy with minimal stock outs.
• Manage stock aging and align stock holding as per Inchcape policy. Aging categorization starts at 3years.
• Maintains a proper filing system for all paperwork corresponding to repair orders, special orders, back orders, etc.
• Receiving and answering customer enquiries on parts and making follow up for sale.
• Keep up to date with New Holland and competitor products and rates.
• Placing special orders and making follow up for sale.
• Upselling parts whenever serving customers.
• Actively participating in promotions that the company may organize.
• Evaluate parts accounts , prospects and ensure customer loyalty.
• Execute sales growth strategies monthly and quarterly for parts sales.
• Mapping of regions according to their parts purchasing capabilities and preparation of a detailed visit plan.
• Updating the parts Manager on lost orders.
• Any other assignment given by Head of Department