Responsibilities

• Processing and monitoring all deposits (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
• Processing and monitoring all withdrawals requests (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
• Processing and Monitoring indemnification requests after necessary approvals.
• Processing and Monitoring urgent Credits to ensure protections of client’s margin after necessary approvals.
• Assisting internal and external clients with major queries and requests related to payments and account transactions.
• Provide the clients guidance on how to use client’s portal to deposit, withdraw or do an internal transfer between account.
• Handling client’s complaints in a professional manner, follow up with the concerned department or PSPs if necessary and assure an audit or escalation to completion.
• Report technical issues and pursue to completion.
• Preparing necessary handovers for the morning shifts, including withdrawal batches, tickets, and any issue that will need their action/assist with team’s workload.
• Assist with the preparation of the daily payment reconciliation report between our systems to ensure there is no misappropriation
• Compliance, risk and fraud checks – carrying out various identification checks to comply with anti-money-laundering regulations.
• Assisting seniors and management with all ad-hoc queries, reports, and investigations.
• Follow up with banks and PSPs on missing payments or related issues.
• Handling confidential information in accordance with the Data Protection Act.

Skills & Competencies

• Self-starter and able to work with minimal supervision.
• Strong analytical and problem-solving skills.
• Excellent management and attention to details.
• Being flexible and adaptable is very important.
• Aptitude for building relationships and ability to communicate on complex issues.
• Fluent in spoken and written Swahili and English.
• Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Has capacity to adapt to the changing market environment and work well under pressure.
• FX and trading knowledge is an advantage.
• Proficient in all forms of communication externally and internally.
• Discretion in handling sensitive information.
• Team player with the ability to cooperate with multiple parties.
• Able to adjust easily to any new product and payment method on boarded by the company.

Experience Requirements

• Business related bachelor’s degree
• ACCA/CPA qualification will be an added advantage.
• Excellent interpersonal and customer service skills in English and Swahili
• At least 3 years’ experience in Finance/Accounting / Banking / Customer Service industries is an advantage.

Perks

Each of our offices has its special perks; be it ‘no ties’, free lunches, charity events, or a hybrid work policy – but whenever you walk into an Equiti office, you’re sure to see a friendly face. We encourage international collaborations and always keep our eyes open to how we can do more.

The benefits you can expect at your Equiti workplace include:

• Competitive salary package
• Medical insurance coverage for employees and family members
• Smart working options
• Employee wellness initiatives
• Company lunch in the office
• Regular company events