About the Role

Reporting to the Assistant Manager – Client Relations, the Pension Administrator will be responsible for administration of retirement benefits schemes within CIC Life Retirement Benefits Department as per the regulator and stakeholders’ requirements.

Key Responsibilities

• Maintaining a high standard of customer service through timely and quality response to all clients’ requests and needs.
• Providing superior services to retirement benefits to forge strong business relationships and ensuring the fund is managed and administered in full compliance with existing legislation.
• Processing and sending payments, member statements, preparing accounts and other benefits within the set standards for Defined Contributions Scheme, Defined Benefits Scheme and Hybrid Schemes.
• Conserving the business by offering alternative products, cross selling and follow-up leads for new business.
• Maintaining accurate records for retirement benefits.
• Filing of Quarterly Return of Contributions with Retirement Benefits Authority every quarter.
• Marketing organizations products.
• Preparing summary reports of the retirement benefits business when required and on a timely basis.
• Attend Board of Trustees meeting as the administrator and take minutes when required and generally advise the Trustees
• Attend the Annual General Meeting of the members and present the Fund Administrators Reports.
• Ensure Compliance with Retirement Benefits Authority and KRA on various pension schemes, including licensing by RBA.
• Guide new schemes in the registration process with RBA & KRA.
• Processing pensioner’s payroll, preparing life certificates and P9 forms.
• Assist in drafting of the Trust Deed & Rules/ Deed of Adherence/ Service Level and updating from time to time.
• Member education to Trustees and members and preparing quality reports for AGM and Quarterly Trustee Meetings.

Who We’re Looking For

Qualifications

• Bachelor’s degree in business, Insurance, Actuarial, Statistics/Mathematics
• Minimum of 2 Years work experience in a similar role
• Progress towards a professional certification (AIIK/FSRI/ACII) is desirable

 Key Competencies

• Excellent communication and presentation skills
• Technical competence in insurance and pension administration
• Proficient in MS Excel with excellent analytical skills
• In-depth knowledge of the retirement benefits sector is desirable
• In-depth knowledge of regulations by RBA, AKI and IRA is desirable