We are looking for a People Operations Analyst to provide support to our People & Talent department. In this role, you will play a key role in maintaining the smooth functioning of our HR operations by managing employee records, coordinating HR processes, and acting as the first point of contact for HR-related queries from employees and external partners. This role will support initiatives in learning and development, employee relations, recruitment, and payroll administration.

The ideal candidate will have a strong understanding of HR processes, demonstrate exceptional organizational skills, and possess the ability to manage multiple tasks efficiently. You should be proactive, ethical, and knowledgeable in labor legislation, ensuring that all HR activities comply with legal standards and contribute to a positive employee experience.

Responsibilities

• Act as the first point of contact for basic HR-related queries, such as leave policies, welfare programs, and company procedures.
• Help coordinate wellness initiatives and employee engagement activities (e.g., wellness check-ins, team-building events) and monitor participation.
• Assist in gathering employee feedback for improving workplace culture and work-life balance initiatives
• Assist in ensuring accurate payroll processing by collecting and submitting data on employee leaves, sick days, and other time-off requests.
• Help maintain records of employee benefits, ensuring all personnel are aware of their entitlements and how to access them.
• Support the payroll department with audits and data collection, ensuring compliance with internal policies.
• Assist in the creation and distribution of internal communications, such as newsletters and company announcements.
• Help draft and update FAQ documents, policy handbooks, and employee guidelines, ensuring that staff remain well-informed about HR policies.
• Support employer branding efforts by assisting with recruitment-related communications on social media and job boards.
• Publish and remove job ads across various platforms, ensuring job descriptions are accurate and up to date.
• Assist with the interview process by scheduling interviews, preparing interview guides, and maintaining candidate records.
• Participate in job fairs and recruitment events, assisting with coordination and logistics.
• Assist in organizing training sessions, workshops, and employee development programs by coordinating logistics and maintaining attendance records.
• Help maintain training materials and update them based on feedback from participants.
• Support the onboarding process by preparing training guides, orientation schedules, and collecting feedback from new hires on the onboarding experience.
• Prepare and update simple HR-related reports (e.g., employee attendance, leave balances) for review by senior HR team members.
• Help track key HR metrics, such as turnover rates and training completion rates, and support senior HR staff in creating more detailed reports for leadership.
• Participate in HR projects such as school outreach programs, job fairs, and employee wellness initiatives by providing logistical and administrative support across the different committees in the organization.
• Assist in the development and deployment of materials related to new initiatives, such as employee engagement surveys or diversity programs.

Requirements

Skills

• Work experience as an HR & Admin Officer, HR Administrative Assistant or similar role
• Familiarity with any Human Resources Information Systems (HRIS)
• Knowledge of labour legislation in Kenya
• Experience using spreadsheets and PowerPoint presentation tools
• Exceptional organizational skills
• Strong phone, email and in-person communication skills
• Strong critical thinking skills.
• Good ethical judgment.

Education​

• A bachelor’s degree in Human Resources Management or relevant field. A Considered Certification in Human Resources would be an added advantage