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24 Oct 2023

Performance Management & Service Delivery Transformation Officer – 3 Posts at Public Service Commission Kenya (PSCK)

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Job Description

The Commission dates back to 1954 when Civil Service Commission was established by British Colonial Government following Holmes Commission Report, 1948; Civil Service Commission was advisory to the Governor in matters of appointments; At independence in 1963 it was enshrined in the constitution and renamed Public Service Commission; Independence Constitution had Regional PSC’s but abolished in 1964 following constitutional amendments; It is the oldest Constitutional Commission and its mandate has expanded over the years. The Commission then constituted of a chairman, a deputy chairman and fifteen members all appointed by the President. The Commission, since then, has handled matters of human resource management in the public service especially the civil service and local authorities. Constitution of Kenya, 2010 promulgated on 27th August 2010 reconstituted the Commission with a redefined and expanded mandate and a lean membership.

For Appointment to this grade, an officer must have: –

  • Served for a minimum period of three (3) years in the field of Economics, ICT, Statistics at CSG 11 and above or in a comparable or relevant position in the public service; and
  • A Bachelors degree in Economics, Statistics, Computer Science or Business Information Technology or equivalent qualification from a university recognized in Kenya.

Duties & Responsibilities:

  • Participating in the development and implementation of performance monitoring system in the Public Service;
  • Participating in performance capability reviews to determine Ministries, Departments and Agencies capacity to meet set objectives;
  • Participating in the development of citizen scorecards;
  • Participating in the development and review of performance contracting guidelines;
  • Participating in Vetting of performance contracts; performance evaluation; and development of performance measurement criteria/appraisal instruments;
  • Participating in the development of productivity measurement framework for the Public Service;
  • Initiating the review of performance evaluation/ appraisal instruments for the Public Service;
  • Reviewing of Public Service Excellence Service Award guidelines according to service delivery standards;
  • Updating the catalogue of frontline citizen facing services;
  • Participating in meetings with Ministries, Departments and Agencies for purposes of development of service delivery standards;
  • Assisting in development and evaluation of performance management policies, regulations and procedures;
  • Participating in providing support to Ministries, Departments and Agencies in the alignment of service delivery targets with government priorities; and
  • Supporting Public Service institutions in ensuring the development and review of their Service Delivery Charters to changing needs of citizens.


Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 14 November. 2023





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