Job Summary:

Dedicated and organized Personal Assistant to the General Manager, adept at managing schedules, coordinating meetings, and handling confidential information. Proven ability to streamline tasks and enhance efficiency. Excellent communication skills and attention to detail to support the GM in day-to-day operations, fostering a seamless work environment.

Key Responsibilities:

• Acting as a first point of contact for callers, dealing with emails and phone calls by responding, passing on messages, or highlighting them for their manager’s attention.
• To handle all emails received in the General Manager’s inbox, including logging responses and handling responses where appropriate.
• Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.
• Booking and arranging travel, transport, and accommodation for the Managing Director and other Heads of Department.
• Organizing events and conferences.
• Reminding the manager/executive of important tasks and deadlines.
• Typing, compiling, and preparing reports, presentations, and correspondence.
• Managing databases and filing systems.
• Implementing and maintaining procedures/administrative systems.
• Liaising with staff, suppliers, and clients.
• Collating and filing expenses.
• Miscellaneous tasks to support their manager, which will vary according to the sector and the manager’s remit, e.g. completing some corporate governance reporting (to ensure that the business is being run properly and complying with legislation and regulations) or conducting research.
• Must be very organized.
• Assisting other Heads of Department.
• Taking notes at meetings, preparing the minutes, and subsequently distributing them to all participants.

Requirements

Qualification & Requirements:

• 5 years or more working for the General Manager or Managing Director
• Experience in a similar role, ideally within the hospitality industry
• Excellent communication and organizational skills.
• A warm, friendly, approachable personality.

Software Requirements:

• Microsoft Word, Excel, PowerPoint.
• Google Suite.