Job Objective/Purpose

To ensure that high quality standards are maintained at all times in the provision of medication and medical consumables per Avenue Healthcare’s defined policies and procedures.

Key Responsibilities

• Ensure that the Pharmacy has the necessary equipment and ensure that they are in good working condition.
• All processed drug orders should be checked and counter signed by the nurse and the Pharm-Tech.
• Ensure that all insurances exclusion lists are adhered to.
• Inform the doctor on equivalent of the out-of-stock medications, document on the T-sheet/prescription and inform the nurse to follow up on counter signing by the respective doctor.
• Ensure that the Pharmacy is well stocked as per the set re-order levels. Do daily counts, spot counts, monthly stock takes and give a timely, accurate report with valid explanation on variances and expiries to the Pharmacy Manager.
• Prevention of medication errors by counter checking and verifying the prescription/ treatment sheets on doses, allergies, patient identification, right drug, legibility and give clear usage instructions.
• DDA to be dispensed as per the laid down policy, checked weekly and any discrepancies reported to the Pharmacy Manager.
• Ensure that the fridge temperatures are charted twice daily and any error reported to relevant department.
• Ensure that any issue pertaining quality is escalated to the Pharmacy Manager.
• Drugs/surgical items expiry management;
  • Check expiries of the allocated shelf and emergency trolley monthly (ensure short expiry items are replaced) and inform the Pharmacy Manager.
  • Enhance FIFO/FEFO by the use of green stickers on short expiry drugs and share the short expiry list with the doctors to assist in prescribing.
  • Document all expired drugs, quarantine and report to Pharmacy Manager for disposal as per the PPB regulations.
  • Allocate emergency trolley to ensure its well-stocked at all times and expiry managed.
• Adhere to Avenue corporate governance policies and procedures;
  • Prevent, detect and report any fraud or criminal activity.
  • Fully implement audit recommendations and attain satisfactory ratings in subsequent audits.
• Record and report all incidents/events within 24 hours using the provided tools.
• Maintain and enforce infection control standards when doing extemporaneous preparations.
• Client satisfaction;
  • Ensure client satisfaction through high quality of service, effective communication, prompt feedback and escalation of any unresolved issues to the relevant person for follow up.
  • Ensure that the standardized tool for patient satisfaction feedback is filed for measurement, follow-up and improvement.
• Maintain patient privacy and confidentiality at all times.
• Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.
• Any other duty as assigned by your immediate supervisor in line with the job description.

Personal Specifications

•  A diploma in Pharmacy.
•  A valid pharmaceutical technologist license tied to Avenue Healthcare.
•  2 years’ experience.
•  Attention to detail.
•  Customer focus.