Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.

Job Objective/Purpose

To ensure that high quality standards are maintained at all times in the provision of medication and medical consumables per Avenue Healthcare’s defined policies and procedures

Key Responsibilities

• Ensure that the facility has the necessary equipment and ensure thatthey are in good working condition.
• Ensure timely, accurate and 100% billing of drugs. If the hospitalmanagement system is down, liaise with the receptionist /invoicing clerkto inform the client that drugs will be recorded on a manual card andissued then card collected later after the bill has been finalized once thesystem is back.
• All processed prescription orders should be well labeled, counterchecked then client informed to collect their cards before the medicationis dispensed.
• Ensure that all insurances exclusion lists are adhered to.
• Ensure that the Pharm-Tech informs the doctor on equivalent of the outof stock medication and the prescription is amended.
• Ensure that the Pharmacy is well stocked as per the set re-order levels.Do daily counts, spot counts, monthly stock takes and give a timely,accurate report with valid explanation on variances and expiries to theBranch Manager for approval of adjustment by the Stock Controller.
• Prevention of medication errors by counter checking and verifying theprescription on doses, allergies, patient identification, right drug,legibility and give clear usage instructions.
• All stock movements including goods received, goods returned,purchases from petty cash, prescriptions issued to patients on cash,inter-branch transfers or in house clinics, expired drugs, lost or stolenitems must be captured in the HIS real time.
• DDA to be dispensed as per the laid down policy, checked weekly andany discrepancies reported to the Branch Manager for approval ofadjustment by the Stock Controller.
• Generate and send LPOs to the respective suppliers.
• Ensure accurate receiving, counter checking and signing of the invoicedorders and delivery notes as per send L.P.O. Drugs with an expiry lessthan six months should be received with a Letter of Undertaking andreturned to the supplier if not consumed within the 6 months.
• Ensure timely and accurate entry of invoices into the hospitalmanagement system and that they are well stored to be checked anddispatched to Finance/Accounts by end of the month.
• Ensure a well arranged pharmacy that is neat, presentable dispensingcounter and workstation
• Ensure that the fridge temperatures are charted twice daily and anyerror reported to relevant department.
• Ensure timely escalation of any urgent out of stock items to thePharmacy Quality Manager for manual purchase approval.
• Ensure that any issue pertaining quality is escalated to the PharmacyQuality Manager.
• Drugs/surgical items expiry management;
  • Ensure shelf allocation for weekly checking of expiries and communicateto the Pharmacy Superintendent.
  • Enhance FIFO/FEFO by the use of green stickers on short expiry drugsand share the short expiry list with the doctors to assist in prescribing.
  • Expired drugs should be documented, quarantined and disposed as perthe PPB regulations.
  • Allocate emergency trolley to ensure its well-stocked at all times andexpiry managed
• Ensure that Avenue corporate governance policies and procedures areadhered to.
  • Prevent, detect and report any fraud or criminal activity
  • Fully implement audit recommendations and attain satisfactory ratings insubsequent audits.
• Ensure all sentinel incidents/events are recorded and reported to theBranch Manager within 24 hours using the provided tools.
• Maintain and enforce infection control standards when doingextemporaneous preparations.
• Client Satisfaction;
  • Ensure client satisfaction through high quality of service, effectivecommunication, prompt feedback and escalation of any unresolvedissues to the relevant person for follow up.
  • Ensure that the standardized tool for patient satisfaction feedback isfiled for measurement, follow-up and improvement.
• Maintain patient privacy and confidentiality at all times.
• Ensure adequate knowledge of all Avenue policies, procedures andsystems as outlined in the HRMIS
• Any other duty as assigned by your immediate supervisor in line with thejob description

Personal Specifications

• A Diploma in Pharmacy
• A minimum of 3 years experience
• A valid pharmaceutical technologist license tied to Avenue Healthcare.
• Organizational awareness and detail-oriented
• Strong interpersonal and communication skills, teamwork and reliability