Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.

Job Objective/Purpose

Ensure provision of high quality laboratory diagnostic services in the hospital as defined by Avenue Healthcare’s policies, protocols, procedures and standards.

Key Responsibilities

• Confirm and identify patients correctly in accordance with Avenue Group policies and procedures.
• Collect and handle samples carefully, following infection control and lab procedures strictly and precisely in accordance with Avenue Group policies and procedures.
• Correctly label the collection containers with pertinent patient information.
• Ensures that all collection instruments and environments are sterile
• Draws urgent samples immediately for processing.
• Maintains a clean and presentable collection point / phlebotomy area.
• Timely and accurate billing of laboratory services.
• Stock management:
  • Do daily/spot stock counts of lab supplies and report shortages to the Lab Superintendent.
  • Proper storage of lab supplies.
• Conduct phlebotomy procedures on blood donors.
• Fully implement audit recommendations and attain satisfactory ratings in subsequent audits,
• Infection control;
  • Maintain infection control standards in the phlebotomy area.
  • Observe proper disposal of medical waste
  • Disinfection of laboratory surfaces with the right disinfectants
• Observe and practice high quality of service through effective communication, prompt feedback and escalation of any unresolved issues.
• Maintain patient privacy and confidentiality at all times.
• Prevention of lab related errors by following the laid down policies and procedures on sample handling during pre-analytical and post-analytical phases of testing.

Person Specification

• Certificate/Diploma in Phlebotomy
• 2+  years’ experience
• Strong interpersonal and communication skills
• Attention to detail
• Customer focus