The Principal Officer will be responsible for driving the insurance agency’s business strategy and the day to day operations including overseeing development and implementation of the agency policies and procedures, marketing, business development and financial management.

Key Duties & Responsibilities:

• Develop and implement the business strategies that will achieve sustainable growth from sales, operations, and excellent customer experience perspectives.
• Develop and implement a structure that supports the agency’s strategy
• Drive and steer financial performance and implement budgetary controls and sound financial management.
• Develop and implement policies and procedures including designing and monitoring claims handling procedures for timely claims settlement for clients.
• Oversee all operations and conduct regular systematic performance appraisals and evaluation of operations and update the management biweekly.
• Provide strategic direction to the quality of management of customers and service experience.
• Provide strategic direction to the management of sales channels, customers data, service delivery systems and relationship management of both customers and business partners.
• Sell products and develop new sales strategies for business growth.
• Evaluate Customer needs and build productive long-lasting relationship and networks to deliver monthly target of client growth and retention.
• Implement product marketing and sales strategies.
• Proper and efficient coordination and administration of insurance services
• Accurate and timely proposals and policy administration including identification and resolution of customer requests.
• Premium administration including timely collection of premium and policy renewals.
• Ensure that all day-to-day undertakings are in line with regulatory requirements and legal legislation.
• Perform any other duty allocated from time to time.

Knowledge: Qualifications & Experience:

• Degree in any business-related field e.g., Insurance, Marketing, Economics etc.
• Must be an Associate of the Chartered Insurance Institute (ACII), a member of Insurance Institute of Kenya (IIK) or have a Certificate of Proficiency (C.O.P) in Insurance.
• Five 5 (+) years’ proven relevant experience at a Managerial level working with an Insurance Company /Broker/Agencies
• Good networking, business development skills with sound knowledge of the insurance business and I.R.A regulations
• Solid experience in strategic planning, business development and budgeting
• Good Management ability with capacity to grow, support and develop (talent within the subsidiary)