JOB DESCRIPTION

• Serve as liaison with the Pharmacy and Poisons Board.
• Coordinate with procurement to meet stock requirements promptly.
• Oversee procurement and warehousing: proper storage, FIFO, expiries, and item condition.
• Handle and investigate market complaints; respond appropriately.
• Manage customer returns: raise GRNS, provide reasons, and forward for credit authorization.
• Develop, implement, and review SOPS for quality assurance and operations per GDP, WHO, and best practices.
• Monitor stock movement to prevent stockouts or overstocking.
• Manage returns of slow-moving, overstocked, or near-expiry items.
• Ensure continuous supply of high-quality products, including follow-up in storage.
• Maintain accurate records of all customer documentation.

QUALIFICATIONS

• 1-2 years of experience
• Integrity & ethics
• Ownership and accountability
• Good Communication skills
• Problem-solving ability Learning agility and curiosity
• Excel and analytical skills
• Negotiation ability
• Procurement knowledge
• Pharmaceutical knowledge
• Academic qualifications – diploma level for entry but not limited to this only