Responsibilities

• Define and track KPIs: engagement, retention, activation, funnel metrics, NPS, churn, adoption.
• Lead product performance dashboards and executive reporting.
• Conduct root-cause analysis using data insights to guide iteration and strategic decisions.
• Ensure customer feedback loops are robust, surveys, interviews, support ticket analysis, usage data.

Expected Outcomes

• Data-driven decisions and continuous improvement.
• Clear reporting on product health, risks, and opportunities.
• Consistent customer feedback integration into the roadmap.

Required Qualifications & Experience

Education

• Bachelor’s degree in Business, Computer Science, Engineering, or related field.
• MBA or postgraduate qualification is an added advantage.

Experience

• 5–8+ years of experience in Product Management (preferably in fintech, payments, or SaaS).
• Proven track record of launching and scaling successful digital products.
• Experience leading junior PMs and leading cross-functional product development teams.