Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan.

Responibilities

• Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests.
• Analyzing and documenting requirements for new products and services and associated controls, customer journeys and notifications, arising from production incidents, new business or customer requests.
• Support the Digital Channels banking platform upgrades, closure of audit and Risk issues.
• Work with different stakeholders for product delivery ensuring end to end support and adoption of latest technologies to serve business and customer needs.
• Support channels systems by ensuring system health monitoring, problem detection & resolution automation.
• Maintain good quality documentation of configuration changes made on the platforms including system flows, roles and permissions matrix of the platforms
• Support deployment, configurations and support for all digital channels systems.