Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan.

KEY RESPONSIBILITIES: 

• Drive growth and performance of the bank’s digital payments and savings products through customer acquisition, driving usage and retention.
• Develop and execute a comprehensive product strategy for digital payments and savings products, aligning with the overall goals of the Digital Financial Services Division.
• Identify opportunities for product enhancements, new features, and innovative solutions to meet customer needs and drive engagement.
• Collaborate with internal stakeholders, including technology, marketing, and finance teams, to ensure successful product development and launch.
• Implement customer acquisition strategies to grow the user base for digital savings products.
• Analyze customer behavior, preferences, and feedback to refine and optimize product offerings for increased customer retention.
• Work closely with marketing teams to develop campaigns and promotions that attract and retain customers.
• Collaborate with lending teams to ensure a seamless integration of digital payments and savings products with lending services.
• Develop and implement strategies to encourage customers to utilize the lending services based on their payments and savings behavior and financial needs.
• Utilize data analytics to monitor key performance indicators (KPIs) and assess the success of digital payments and savings products and lending initiatives.
• Use market insights to identify opportunities for differentiation and innovation within the digital payments, savings, and lending space.
• Assesses market competition by comparing the bank’s products to competitors’ products within the financial services industry.

The successful candidate should have the following:

• A Bachelor’s degree in Business, Technology or Engineering related field experience.
• Professional qualification in Product Management, Project Management, AGILE Practices certification will be an added advantage.
• At least five years experience in the financial services sector, including experience in the following areas:
  • Product management
  • Customer insights and analysis
  • Stakeholder management
  • Project Management
  • Delivery of mobile financial products and services in a high growth environment
  • Mobile Money or Payments or Lending Platform Support

The preferred candidate will possess the below skills and attributes:

• Passionate about and with solid experience in the development & integration of digital technology platforms
• Commercially minded and experienced in interpreting business requirements into meaningful technical functionalities.
• Proven ability to collaborate with other team members across boundaries and contribute productively to the team’s work and output, demonstrating respect for different points of view.
• Self-motivated and results-focused
• Conversant with emerging technologies and new digital business models