19 Aug 2024

Product Manager, Business Lending – Digital Financial Services Division at KCB Bank Kenya

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Job Description

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan.

KEY RESPONSIBILITIES:

  • Drive growth and performance of the bank’s digital lending products through customer acquisition, driving usage and collections
  • Define and articulate the assigned products portfolio strategy articulating market requirements, consumer trends and opportunities for growth
  • Coordinate the implementation of activities across assigned products portfolio in partnership with marketing and customer experience to drive customer engagement to grow Net Promoter Score & reduce Customer Effort Score as per set KPIs
  • Drive daily usage of the assigned product portfolio performance in partnership with Strategy, Credit and Lending Risk teams to ensure customer growth, utilization, limits management, reduction in attrition & churn and effective recovery of customers with customer value management teams.
  • Liaise with vendors & technology teams to ensure correct definition, documentation, and implementation of product requirements for new products and customizations of existing products to meet specific customer needs.
  • Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology, risk and compliance, credit and other departments
  • Provide technical & thought leadership throughout various stages of solution/ product development lifecycle – planning, design, specification, implementation and launch
  • Assesses market competition by comparing the bank’s products to competitors’ products within the financial services industry.
  • Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.

The successful candidate should have the following:

  • A Bachelor’s degree from a recognized university.
  • At least five years’  managerial experience in leading digital product management and managing teams, including experience in the following areas:
  • Delivery of digital consumer and business products in a high growth environment
  • Building relationships, networks
  • Project Management/Relationship Management.
  • Mobile Money or Payments or Lending Platform support.
  • Credit analysis & lending
  • Financial services and sales


Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 30 August. 2024





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