Overview of the role

To enhance the knowledge and skills of both internal & external stakeholders regarding the company’s products and services with a direct aim of improving sales performance, customer satisfaction, and ultimately, the overall success of the organization. The ideal candidate will collaborate closely with sales to support, develop, and implement training programs for commercial customers, end users and a distribution network that spans the East African region

Key Responsibilities

• Ensure all internal & external personnel are equipped to meet the demands of their roles, fostering a culture of continuous improvement and professional growth through designing, and delivering a combination of hands-on training, workshops, and digital learning materials.
• Develop comprehensive training materials, including manuals, slide decks, and e-learning modules, tailored to different learning styles and needs.
• Facilitate engaging and interactive training sessions on product features, benefits, and best use cases.
• Assess training needs through surveys, interviews, or consultations with internal staff & dealer environment, then customize training programs accordingly.
• Implement training KPIs and metrics to evaluate the effectiveness of training programs and identify areas for improvement.
• Organize and manage training schedules, ensuring all participants have the necessary resources and access to training sessions.
• Provide & customize one-on-one coaching or mentoring to dealers, internal staff & key users requiring additional support post-training to ensure they can effectively apply what they’ve learned.
• Coordinate user research and testing through pre & post sales demonstrations to ensure that products are user-centered and meet customer needs-
• Assist in creating quality assurance checkpoints and alerts throughout product development production timeline and report quality concerns to management.
• Assists with product demonstrations and new product introductions as directed by Product Manager.

Qualifications

• Minimum requirements:  Diploma or Bachelor’s Degree in any technical, agricultural, specialized field sales discipline or any equivalent qualification
• Work experience 3-4yrs in a technical, sales or business environment, with customer service, training in product sales engineering. of hand-held power tools.
• Hands-on roles in product development or demonstrated ability in dealing with hand-held power tools is required.
• Experience with crafting training materials, leveraging multimedia tools, and evaluating program effectiveness.
• Candidate must be creative & have a think-out-of-the box attitude.
• The candidate must be an excellent communicator & able to dissect big topics into easier to understand levels.
• Must possess strong organizational, analytical, writing, and presentation skills.
• The candidate should be a Self-starter with strong enthusiasm and for new technologies and new media with positive attitude and advanced listening skills.
• Must be able to express themselves well and be able to give presentations to the management team.
• Must be capable of prioritizing multiple projects in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Must have a valid driver’s license.
• Must have a valid passport and be willing to travel 60% infield travel to our distribution partners & key accounts within our operating regions in East Africa to achieve business goals.
• Be ready to engage in a high level of interaction with others, from one-on-one coaching to leading large group sessions, making the social environment vibrant and engaging.