The world is rapidly changing and the job market is no exception, with the future of work becoming increasingly dependent on digital skills. Unfortunately, young people are struggling to keep up and are three times more likely to be unemployed compared to other age groups, leading to long-lasting impacts on their careers and financial stability.

Responsibilities

Project Coordination:

• Assist in the planning, scheduling, and tracking of professional services projects.
• Coordinate with internal teams and external clients to ensure project timelines and deliverables are met.
• Maintain project documentation and update project management tools.

Client Communication:

• Serve as a point of contact for clients regarding project status, schedules, and updates.
• Facilitate effective communication between clients and project teams.
• Address client inquiries and escalate issues as needed.

Administrative Support:

• Ensure engineers prepare and distribute project-related documents, such as proposals, network diagrams, and prepare customer reports.
• Assist in the preparation of project plans, schedules, and resource allocation.
• Maintain accurate records of project activities and deliverables.

Time/Financial Management:

• Monitor project budgets and expenses.
• Assist in the preparation of invoices by sending timesheet reports to bill.
• Track project costs and provide regular financial reports to management.

Quality Assurance:

• Ensure adherence to company policies, procedures, and standards.
• Assist in the implementation of quality control measures and project evaluations.
• Coordinate client feedback and satisfaction surveys.

Requirements:

• Bachelor’s Degree in Business Administration/Management/Project Management or a relevant Field.
• Proven work experience in administrative roles, customer service, or project coordination is required with a minimum of 2 years’ managing client relationships and handling multiple tasks simultaneously.
• Proficiency with office software (e.g., Microsoft Office Suite), project management tools (e.g., Asana, Trello), and customer relationship management (CRM) systems.
• Strong organizational skills, attention to detail, communication abilities, and problem-solving skills.
• Project Management Certification such as PMP (Project Management Professional) or CAPM (Certified Associate in Project Management) is an added advantage.