Basic job summary:

The Program Associate is the primary contact for executive program students and lecturers, ensuring exceptional support and contributing to program success. S/he will be responsible for diverse administrative tasks, marketing, and student engagement to ensure a positive student experience.

Duties & Responsibilities:

• Provide proactive administrative support to postgraduate students and program participants throughout all stages of their learning experience.
• Schedule student defenses (concept notes, proposals, thesis) and take minutes during the defense sessions.
• Generate the school course timetable and circulate the timetable to lecturers and students.
• This will also involve making changes to the timetable during the modules where necessary.
• Facilitate the course evaluation process by generating the course evaluation, supervising the evaluation process, analyzing the data collected and providing a report of the analysis to the Post Graduate Academic Director.
• Coordinate the orientation process of new postgraduate students through course registration and uploading of learning materials in the e-learning platform.
• Establish, maintain, and use clear and effective means of communication with staff and students, i.e., email distribution lists, notice boards and web pages.
• Prepare induction events and prepare information packs for incoming students.
• Upload examination results to the Academic Management System within the required.
• Collaborate with the communication department to prepare marketing materials and actively participate in marketing initiatives through various platforms, such as social media and events.
• Ensure all program forms and information packs are up to date and readily available for use by students and staff.
• Create and maintain accurate student records in both paper and electronic formats.

Requirements

Minimum Academic Qualifications:

• A minimum of a bachelor’s degree in a business-related course from a reputable University that is recognized by the Academic Council of Strathmore University.

Experience:

• At least two years of administration experience

Competencies and Attributes

• Operational Decision Making
• Customer Focus
• Passion for Results