Job Overview/Summary:

• The IT Program Manager -Business Analyst (PM-BA) for Global Information Security (GIS) and Infrastructure serves as a dedicated delivery partner across the GIS and Infrastructure portfolio, providing both project management execution and business analysis support. This role enables scalable, efficient delivery across a complex, cross-functional portfolio spanning Security Engineering, Security Operations, Identity and Access Management (IAM), Governance, Risk and Compliance (GRC), Infrastructure, and User Services
• The primary function of this role is to plan, coordinate, and track cross-functional technology initiatives, while ensuring requirements are well-defined, stakeholders are aligned, and delivery is consistent and on-time. This position strengthens governance, enhances transparency, and improves execution discipline enabling and supporting senior resources to focus on strategic portfolio management and high-impact initiatives. The PM-BA reports to the Associate Director of IT Project and Portfolio Management, GIS and Infrastructure, and works collaboratively with GIS and Infrastructure teams and associates across the organization.

Major Responsibilities:

• Primary responsibilities include but are not limited to the followin

Project Management Responsibilities

• Coordinate and support execution across GIS and Infrastructure initiatives; serve as the central point of contact for project tracking, reporting, and day-to-day coordination across multiple concurrent workstreams.
• Support Agile execution, including facilitating Scrum ceremonies (sprint planning, standups, retrospectives), maintaining JIRA backlogs, and driving delivery against milestones.
• Establish and maintain project tracking, RAID logs (Risks, Action Items, Issues, Decisions), and cross-team dependency management; proactively surface and resolve blockers before they become critical.
• Assemble and maintain project plans, milestone schedules, and team assignments; adjust resources and plans as priorities shift across GIS and Infrastructure portfolios.
• Facilitate program and governance meetings; proactively document meeting minutes, track decisions, action items, and issues; drive follow-up to closure between sessions.
• Prepare and maintain status reports covering project scope, goals, milestones, budget, risk, change requests, and critical issues for the team and senior stakeholders.
• Support the development and maintenance of reporting dashboards and data consolidation for real-time visibility into portfolio health.
• Ensure consistent overlap with U.S. Eastern Time (8:00 AM – 1:00 PM) for real-time collaboration with global teams.

Business Analyst Responsibilities

• Gather, analyze, and document business and technical requirements; facilitate stakeholder workshops and requirement validation sessions to ensure clarity and alignment before development begins.
• Translate business needs into user stories, acceptance criteria, and functional specifications; map business requirements to technical capabilities and identify system constraints and dependencies; support backlog refinement and prioritization in JIRA.
• Maintain accurate and up-to-date system documentation.
• Ensure traceability from requirements through delivery; maintain documentation standards and standardize workflows across teams.
• Identify process improvement opportunities and recommend solutions; define reporting and dashboard requirements in collaboration with stakeholders.
• Coordinate and support User Acceptance Testing (UAT) validation activities; ensure deliverables meet quality standards and are ready for business use before release.
• Support audit and compliance readiness activities across GIS and Infrastructure workstreams, including GRC (Governance, Risk & Compliance) and data protection requirements.
• Perform other duties or special projects as required or assigned by senior project managers or portfolio leadership.

Key Working Relationships:

• Maintains a productive working relationship with other project managers, business owners, project leads, senior sponsors of GIS/Infrastructure strategy initiatives, legal, security, and data protection teams, system users, and vendors.

Position Reports to: Associate Director of IT Project and Portfolio Management GIS and Infrastructure

Other Internal and/or external contacts:

Internal:

• Headquarters & Global Offices Teams – multiple departments
• Project Business Owners, business project team members outside IT, and wider stakeholders
• Project Sponsor and Steering Committee members
• Cross-functional management teams

External:

• Vendors and Consultants

Job Requirements:

Experience / Education

• 3-6 years of project management and business analyst experience in IT or technology-driven environments.
• Demonstrated success leading complex, multi-stakeholder projects with significant technology components and/or track record as a Business Analyst delivering high quality documentation, leveraging leading-edge digital tools, providing advanced analytical reports, and proactively working to help promote data-driven strategic insights
• Bachelor’s degree required.
• Experience with GIS/Infrastructure projects — whether in a project management, business analysis, product, or operational capacity — strongly preferred.
• Experience in international NGO or global humanitarian organizations preferred.
• PMP, CSM, or equivalent project/program management certification preferred.

Skills / Competencies:

• Agile & Program Management Demonstrated, hands-on experience with Agile methodologies — including Scrum, sprint planning, backlog management, and retrospectives — is required. Proficiency with project management tools such as Jira, Monday.com, or equivalents.
• GIS/Infrastructure Domain Literacy (Strongly preferred) Familiarity with GIS/Infrastructure concepts and use cases, including Security Engineering, Security Operations, IAM, GRC, and data privacy. Ability to engage credibly with technical teams while translating complexity for non-technical stakeholders and ensuring compliance and audit readiness.
• Communication & Executive Influence Exceptional written and verbal communication skills, with the ability to tailor messaging from technical working teams through to senior executive leadership. Demonstrated ability to influence without authority — including managing up, keeping senior stakeholders aligned and accountable, and driving decisions in complex organizational environments.
• Proactivity & Adaptability A self-starter who moves fast, takes initiative, and creates structure in ambiguous environments. Comfortable operating in a space that is still evolving — where processes are being built, priorities shift, and the ability to adapt quickly is essential.
• Stakeholder Partnership Ability to build trusted, productive relationships across technical and non-technical teams, across functions, and across geographies. Skilled at working in matrixed environments without direct authority over contributors.
• Problem Solving & Risk Management Strong analytical and problem-solving skills. Proactively identifies risks and blockers and develops mitigation strategies before issues escalate.