Role Purpose

• As a member of the EMEA Project Operations team, this is a fast-paced, hands-on role providing critical operational and administrative support to Project Managers and business delivery teams. You will manage all aspects of business administration and invoicing throughout the lifecycle of client consultancy projects, from initial set-up right through to and including client invoicing ensuring accuracy, compliance, and timely execution. The role also involves collaborating with finance and business operations to ensure data integrity, support audit and compliance requirements and contribute to process improvements.

Tasks and Responsibilities

• Triage requests in team mailbox and ensure responses completed within SLA.
• Create projects in Microsoft Dynamics 365 within SLA.
• Check and qualify project data and documentation and resolve inaccuracies or missing information.
• Coordinate and complete regular project administration tasks through the project lifecycle.
• Undertake regular client invoicing throughout month.
• Upload invoices to client invoicing portals.
• Investigate and resolve invoice queries and raise credit notes.
• Maintain strong internal stakeholder relationships to ensure efficient exchange of information regarding project data.
• Run WIP reports and prepare for stakeholder meetings.
• Attend and contribute to stakeholder meetings on project status and delivery timescales to aid timely invoicing, ensuring accurate commentary is recorded on project trackers.
• Act as a point of contact for project administration and provide ad-hoc support to project managers and internal delivery teams.
• Collaborate with internal teams including Finance and Business Operations to ensure prompt resolution of project related or invoice queries.
• Support client and vendor onboarding requirements by following established best practices
• Assist and contribute to project reporting and support audit requirements.

Requirements

• Relevant experience in a similar project coordination or billing specialist role.
• Self-starter, with a proactive approach to workload and problem-solving.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong organisational and administrative skills.
• Confident communicator, verbally and in writing, across a variety of stakeholders
• Client focused with the ability to resolve queries efficiently and professionally.
• Experience in a high-volume transactional role.
• Comfortable working with financial data.
• Exhibit a high degree of professionalism, resilience and adaptability in a fast-paced setting.
• Strong IT skills and experience with MS Dynamics 365 or similar ERP systems preferred.
• Excellent accuracy and attention to detail.