Responsibilities:

• Technical support relative to steam boilers;
• Provide technical support to the sales team during the tendering phase;
• Develop the the design phase of the project.
• Steam pipework
• Gathering technical information with sales representatives to clarify projects;
• Assist African sales teams with project delivery;
• Ensuring that client requirements are fully realized;
• Maintain regular customer contact to establish requirements and ensure a high standard of customer service is delivered at all times;
• Coordinate with boiler organization with regards appropriate selection of equipment, ancillaries, logistics and service support;
• Coordinate with African notified bodies, ensuring that all equipment is supplied in accordance with African legislation;
• Manage ongoing projects via site visits, ensuring that client requests are met in a timely manner (on a rare basis);
• Consult external service providers (carriers, crane operators, inspection bodies, pipe fitters, etc.);
• Follow the project delivery on sites & remotely;
• Support service engineers with requests of amendments/extra resource & equipment.

Qualifications

Skills, Knowledge and Competencies:

• Degree in mechanical engineering or similar;
• Experience within the steam boiler industry;
• Technical knowledge of steam boilers and their relevant legislative requirements;
• Ability to read P & ID as well as Electrical schematic;
• Experience with pipework, housework & associated ancillaries;
• Ability to manage projects;
• Knowledge of Windows Office, Excel and appropriate Microsoft applications and AutoCAD or SolidWorks.

Additional Information
Dimensions:

• Meet management expectations on sales operations.
• Meet organization (HC) and customer expectations for high quality services.

Major Challenges:

• Working within diverse and complex market.
• Driving high performance from the organization.
• Customer and internal stakeholder inconsistencies.