You will be accountable for the full life cycle, end to end delivery of multiple operational, business, IT and telephony focused projects, through the effective management of multi-disciplined project teams and using planning tools including MS Project and Timeline. You will have demonstrable experience of working with conflicting deadlines in a pressurised environment and be comfortable providing quality solutions at pace. The ideal candidate must have experience in account management, 3rd party (Internal and External) vendor management, project management and/or operations management within a Contact Centre environment. You must be able to manage simultaneous complex projects and work across internal and external teams and demonstrate an ability and experience of conflict management to resolution.

Job Details

• Thrive in a fast paced environment
• Be organised and have the ability to manage several projects at the same time.
• Work remotely with colleagues, clients and external suppliers and have strong verbal and written communication skills.
• Ability work autonomously, seeking permission to proceed as required from Internal and External stakeholders.
• Confident with managing changing requirements, able to action rapid impact analysis and make recommendations.
• Strong Prince2 methodology (Planning, Governance, Reporting), experience in Agile delivery.
• Strong Risk and Issues Management and reporting.
• Able to demonstrate strong IT skills, including MS Office suite, MS Project and MS Planner.
• Process and system adaptability and fluency.

Requirements

• Educated to degree level or equivalent
• Must have experience of sole responsibility for end to end project delivery within a Contact Centre or similar environment
• Experience of external customer facing projects
• Outstanding stakeholder relationship skills (internal and external)
• Proven delivery of cross functional projects, ideally including over £1m initiatives
• Experience of operational improvement projects, IT application development and deployment projects, telephony projects
• Current Prince 2 Practitioner qualification (Agile qualification preferred)