What you will do:

• Management of GPS early offline cases as per the set processes from the company
• Coordination across departments with relevant stakeholders in managing cases until satisfactory resolution.
• Analysis of cases with the objective to map out accurate forecasts of offline cases.
• Reporting to HoD daily about progress of the workflow – new cases, progressing cases, closed cases.
• Any other project related task given by HoD.

What you will need:

• Diploma/Degree in Business Administration, or related field.
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Ability to adapt quickly and work independently.
• Ability to be resourceful and proactive when issues arise.
• Fluent in English and Swahili