DUTIES & RESPONSIBILITIES:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, in full, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation covering both low and peak seasons
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure, ensure and report project performance using appropriate systems, tools and techniques
• Report and escalate matters to senior management as needed
• Manage the relationship with clients and other stakeholders
• Perform risk management and ensure all identified risks are mitigated to a minimal level
• Create and maintain comprehensive project documentation
• Champion safe work procedures and conditions ensuring zero injury to staff
• Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, physical, chat etc.
• Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.
• Ensure service to client(s) is offered as per the SLA and within the contracted pricing
• Contract management ensuring SLA is adhered to and all matters arising are addressed using relevant clauses in the contracts
• Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
•  Overall responsible for the financial performance of the project(s) handled

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• A Bachelor’s degree from a recognized university
• At least 5 years’ experience is a similar or closely related role
• Proven experience in office administration, customer service, or related roles.
• Experience working in a medium to large production/processing/manufacturing company
• Working knowledge of EHS in the production/processing/manufacturing industry
• Strong people management skills.
• Excellent communication and interpersonal skills.
• Analytical, problem solver with a keen interest in numbers
• Proficiency in office software
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize workload effectively.
• Experience working in a human resource outsourcing setting is an added advantage