Job Description

• Independently manage a wide range of internal and external projects from kickoff through completion.
• Develop and maintain detailed project plans, task lists, timelines, and resource allocations.
• Collaborate with developers, operations, associates, and other departments to ensure deliverables are met on time and within scope.
• Serve as the primary point of contact for assigned projects, keeping stakeholders informed and engaged.
• Monitor milestones, task progress, and deliverable status; prepare regular updates and present project status to leadership.
• Identify potential roadblocks early, escalate issues when needed, and track resolution steps to mitigate project risks.
• Maintain accurate project documentation, approvals, and communications, and ensure everything is stored appropriately.
• Submit weekly Capacity Reports, update the New Business Report post-SOW, and complete Service Failure Reports when applicable.
• Work with Senior PMs to resolve escalations, align on strategic direction, or request additional resources.
• Participate in process enhancements, team initiatives, and help refine project management practices across the company.
• Conduct post-project reviews to capture lessons learned and identify improvement opportunities.
• Support the adoption of project management best practices and tools.

Qualifications

What You Need

• Bachelor’s degree in Business Administration, Project Management, Information Technology, Computer Science, or a related field.
• 3-5 years of experience in Project Management, Project Coordination, or a similar role.
• Strong understanding of project management methodologies (Agile, Scrum, Waterfall, or hybrid approaches).
• Experience working with technical teams and technology-driven projects.
• Proficiency with project management tools such as ClickUp, or similar platforms.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and time-management abilities.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Proficiency in Microsoft Office Suite

Nice to Have

• Project management certification (CAPM, Scrum Master, PMP, or equivalent) is an advantage.
• Experience in BPO, data operations, technology services, or related industries.
• Familiarity with software development, lifecycles, and technical workflows.
• Experience creating reports, dashboards, and project performance metrics.