The Position:  

• We are looking for an enthusiastic, highly motivated and driven individual to join our Operations Team in the role of Provider Claims Intake Operations Supervisor.
• You will be responsible for the supervision of staff on a daily basis ensuring KPI’s are met across the Provider Claims Intake area.

Main Duties/Responsibilities:

• Provide visible leadership as part of the management team for the Provider Claims Intake team staff
• People development and performance management through active coaching, clear and constructive feedback and an open management style.
• Manage team resources through planning and leveraging the available talent to optimise team performance
• Engage staff in order to create a dynamic working environment at all levels, leading the team and the processes towards continuous progression while supporting the change journey
• Proactively optimizing the unit’s workflows to achieve set targets.
• Organising and monitoring work flow to ensure TAT targets are achieved and inventory levels are managed.
• Effectively manage the administration process liaising with the SME & Operations Manager about any identified gaps or improvements and proactively contributing to the solution.
• Ensure Quality Audit targets are achieved month on month
• Instrumental in Employee Engagement activity

Your Profile

• Proven data analytics skills (advanced Excel, Qlikview, Tableau …)
• Experience with systems like KOFAX, Octopus, Salesforce is a plus
• Excellent networking skills
• Active language knowledge of at least English (additional languages are a plus)
• Experience in coaching, managing, developing and motivating individuals
• Clear experience in driving a team to achieve excellent customer service results
• Excellent inter-personal skills
• Negotiation and influencing skills
• Action-orientated problem-solving skills / process improvement
• Excellent organisation, planning and prioritisation skills
• Strong communication skills: demonstrating drive and enthusiasm
• Demonstrating flexibility and adaptability to change
• Result-oriented, able to mobilise the team to achieve key objectives
• Accountability – assumes ownership for achieving personal results and collective goals
• Customer oriented

Key Competencies

• Leadership
• Transformation
• Manage ambiguity
• Balances stakeholders
• Organizational Savvy
• Drives Engagement
• Build effective teams
• Tech savvy
• Global perspective
• Data driven