This is what you will do: 

• Identify, recruit, and onboard new service providers to expand the reach and effectiveness of our emergency response network.
• Train all new and existing providers on how to use the Flare app, dispatch protocols and standards, and general professionalism and care.
• Carry out inspections among existing providers and new providers.
• Travel to meet with existing and new provider partners to carry out regular inspections and onboardings.
• Facilitate performance reviews and feedback sessions to assess performance and address areas for improvement for service providers.
• Solve provider-related issues by collaborating with other departments to ensure timely and effective solutions.
• Ensure all data is entered properly within Flare Dispatch for the providers—both current and prospective partners—and also on the internal CRM.
• Leverage data and insights from the field to make recommendations for improvements in onboarding, inspection processes, dispatching, and care, in addition to engagement activities.
• Oversee the distribution and setup of necessary technology and equipment to new partners, ensuring they are equipped to participate in our network effectively.
• Track and evaluate the performance of partners using system metrics to ensure compliance with service standards and operational efficiency.
• Ensure all partner operations are compliant with legal and regulatory requirements, and report on partnership activities and outcomes to senior management.

Requirements

• A Bachelor’s degree or Diploma in a relevant field is required, with preference given to candidates with a background in the security response field and/or road rescue related disciplines.
• Strong communication, interpersonal, and facilitation skills, with a proactive and adaptable mindset to work effectively in a dynamic, fast-paced environment.
• Experience in data management, analysis, and visualization, and proficiency in tools like Excel, Google Sheets, or CRM systems.
• Fluency in English and Swahili is required; proficiency in other languages spoken in East Africa is advantageous.
• Background in Security Response or Roadside Assistance is a big plus, with experience in emergency dispatch considered advantageous.
• Willingness to travel extensively, including working in emergency response settings when needed.