Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limited (MICK) after a successful merger between Crusader Plc (1974) and Kenya Commercial Insurance Corporation.

Duties & Responsibilities

Key responsibilities for the position are as hereunder:

• To co-ordinate the contracting process that includes follow up of contracts from provider end and internally and ensure all the relevant documents are in order.
• To co-ordinate the provider compliance process that includes updated KYC’S
• Managing all provider communication that includes appointment letters, welcome on board, suspension/termination letters.
• Managing the provider management group email to ensure all open cases are closed
• Co-ordinate recommendation letters from providers and ensure at all given time we have adequate references
• Assist in the onboarding process including price negotiations for new providers, audit and KYC collection
• Provider panel management of the different panels including
• Provider relationship management for the small and medium providers
• Support the CDMP program and drug delivery
• Any other role that may be assigned.

Qualifications, Experience and Competencies

Qualified candidates are expected to possess the following

• Good communication techniques: Understand verbal and non-verbal communication, active listening and emotional intelligence.
• Interpersonal skills: Knowledge of conflict resolution, empathy and relationship building.
• Record keeping: Familiarity with document standards and data management
• Industry specific knowledge for communication.
• Proficiency in software communication (Emails, Spreadsheets).
• A diploma in Health Records Management/Nursing/Clinical Medicine.
• 1 year post Internship Clinical Experience