Role Purpose Statement:

To coordinate the establishment and implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service throughout the hotel.

Key Responsibilities:

• As the QMS Coordinator you shall ensure the inculcation of this discipline and culture throughout the hotel.
• Ensure implementation and compliance of ISO 9001:2015 standard and QMS documented procedures in all service delivery.
• Monitor compliance and perform spot checks to ensure standards are maintained always.
• Schedule and coordinate Internal and external Audits.
• Plan, consolidate agendas and schedule Management review meetings for QMS.
• Monitoring quality objectives as set and documented.
• Sensitize all employees on QMS and its importance to the company.
• Follow up to ascertain that Corrective Action Reports and Preventive Action Reports are addressed amicably.
• Liaison with external parties on challenges faced during implementation of the QMS.
• Identify and highlight any areas for potential improvement.
• Prepare and maintain all ISO required documentation.
• Update management on the performance of the Hotel with respect to quality and customer satisfaction and any need for improvement.
• Ensure the promotion of awareness of Customer requirements throughout the entire organization.
• Conduct bench marking to improve the quality in all aspects continuously.
• Assist in Hygiene training and ensure they are followed up on practices
• Facilitate work environment survey.
• Any other duties reasonably within your scope as delegated by your supervisor or the management.

Requirements

• Relevant Bachelor’s Degree preferably in Science or Business
• QMS Certified from a reputable institution
• 2 Years’ experience in Quality Management System
• Knowledge and Appreciation of ISO standards ISO 9001:2015
• Internal audit experience ISO/IEC 17025:2005
• Able to guide management on QMS matters
• Leadership qualities
• Computer proficient and able to provide diverse reports.