On behalf of our client, we are looking for a competent, skilled, and experienced Value-Added Services Manager to work in Nairobi, Kenya.

Job summary:

Reporting to Auto Head or Head of Business- Country level, the job holder shall provide essential After Sales Business through Marketing, Procurement and Supply of Value-Added Services (VAS). To manage the order cycle so as to enhance business penetration, development and ensure sustainability and customer satisfaction.

KEY ROLES AND RESPONSIBILITIES

• Setting up frugal body building operations
• Intense knowledge of manufacturing different bodies which the trucking customers would need for their operations and usage.
• Can facilitate sourcing of raw material for these different types of body building activities.
• Can facilitate and get business to workshop and parts on Accidental repairs etc.
• Customize and formulate Maintenance and service plans as well as ensure 40% of the sales of vehicles is through these plans.
• Add other aftermarket product offerings to customers through the parts and workshop, so as to increase the gross margin in After Sales.
• Commencement of Body building operations.
• TO start with at least 30% of the fully built solutions to customers should be through in-house body building.
• A delta 20% increase in Maintenance plans/ service plans
• A delta 20-35% of the after sales turnover through accidental repairs / aftermarket product offerings.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Degree or Post Graduate Qualification in Business field, Mechanical Engineering, Sales and Marketing, ICT literate, Supply Chain Management or related field
• 5 years’ hands on experience in body building operations/ tie ups with insurance companies/ panel beaters/ Auto Spares Stores Auto Ancillaries and Value added service Sales business.
• Excellent experience in automobile especially in commercial vehicles segment
• Extensive knowledge of battery/tyres/lubricants sales and warranty procedures.
• An in-depth knowledge of body building/ aftermarket product offerings
• Full knowledge of local laws and compliances
• Strategic appreciation of the distribution business
• Excellent communication, problem solving and organizational skills
• Ability to work with various insurance companies/ panel beaters etc
• Willing, creative and innovative
• Strong computer skills with MS office
• Team player; Result oriented
• Should be of high integrity and professional
• Valid Driving Permit