Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary.

Summary

Our client, a Hospitality group with offices in Nairobi, is seeking to recruit an Quality Assurance Analyst. The successful candidate will be responsible for in ensuring that the organization’s quality management system (QMS) aligns with our internal standards and continuously improves to enhance the quality of our products and services compliant with the latest ISO certification.

Key Responsibilities:

• Collaborate closely with the head of QMS to develop and implement standard operating procedures and internal audit frameworks.
• Conduct internal audits to assess the effectiveness and compliance of processes and procedures, identifying non-conformities, and recommending corrective actions.
• Maintain and update documentation related to the QMS, including quality manuals, procedures, and work instructions, ensuring accuracy and accessibility for relevant personnel.
• Provide training and guidance to employees on company internal standards, fostering a culture of quality throughout the organization.
• Collaborate with departments and teams to identify areas for process improvement, facilitate quality improvement initiatives, track progress, and measure the impact of changes.
• Analyze quality-related data and performance metrics to identify trends and areas requiring attention, utilizing data-driven insights to improve processes and drive quality enhancements.
• Assess risks associated with quality and compliance, developing strategies to mitigate potential issues, and monitoring and reporting on risk factors impacting product or service quality.
• Monitor and analyze customer feedback and complaints related to quality, implementing corrective and preventive actions to address concerns and improve customer satisfaction.
• Prepare and distribute reports on quality performance, audit findings, and progress in achieving quality objectives, presenting findings to management and recommending improvements.

Requirements:

• Must have a bachelor’s degree in finance, IT, quality management, Business, Engineering, or a related field.
• Must have 1-2 years of experience in a similar field.
• Certification in quality management (e.g., Certified Quality Auditor, company internal standards Lead Auditor) is highly desirable.
• Proven experience in quality assurance, quality control, or auditing.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and organizational abilities.
• Effective communication and interpersonal skills.
• Proficiency in using quality management tools and software