Palladium develops and delivers solutions that create positive impact for communities, businesses, societies and economies. We transform lives and create enduring value by working with governments, corporations and non-profit organisations.

Position Summary:

Reporting to the Quality Assurance Lead, the Quality Assurance Associates takes lead for product quality, deploying HIS Products, identifying production issues, and implementing integrations that meet our customers’ needs in the entire release lifecycle, right from planning, scheduling, automating, and managing continuous delivery environments. He is responsible for assisting the team to meet the set systems quality and availability.

 Primary Duties and Responsibilities:

• Build a strong relationship with the development teams to understand the code, its dependencies, and the infrastructure on which it runs.
• Collaborating with the development team to develop and implement the strategies for EMR systems transition and scale up, systems interoperability/integration, and reporting.
• Estimate, prioritise, plan and coordinate testing activities of electronic systems (e-health and mhealth solutions). This includes Facility-Wide KenyaEMR, NDWH, e-HTS, Ushauri, Nishauri, Lab systems, among others used in HIV C&T.
• Develop and apply testing processes for new and existing products to meet client needs.
• Assist development team with deployment strategy and capacity planning across development, QA, staging and production environments.
• Investigate and resolve technical issues and maintain high quality HIS Applications.
• Implement ways to automate and reduce occurrences of errors and improve customer experience in deployment of HIS Products.
• Work with the development team to deploy and manage tools that support SDLC automation, configuration management, and release management.
• Perform root cause analysis for production Application errors and resolutions.
• Work in support of the Infrastructure Lead in enhancing the security direction for the organization including systems, networks, user services and vendor development efforts.
• Design procedures for system troubleshooting and maintenance.
• Evaluate, select, design, and configure security infrastructure systems in all HIS Platforms.
• Conduct infrastructure and network and system tests via simulation or other means to highlight and find any weaknesses that may be exploited.
• Support and conduct internal audits, help mitigate findings and implement improvement measures.
• Any other duties assigned by the Quality Assurance Lead.

Requirements

Required Qualifications:

•  Bachelor’s Degree, with major in Computer Science or Information Systems preferred.
•  Experience in deployment and maintenance of Health Information Systems.
•  Minimum three (3) years of experience in software development, technical support, systems analyst, or Testing/QA roles.
• Experience with and development of functional, interface, integration, and user acceptance testing required.
• Practical experience delivering IT solutions for projects related to clinical information system implementation projects highly preferred.
• Practical experience working in central business office highly desirable for projects related to financial information system implementation projects.
• Thorough understanding of healthcare-focused software.
• Experience with creating queries and reports against a relational database.

General Qualifications:

• Demonstrated ability to manage multiple concurrent projects.
• Ability to work independently, clearly communicating status and work plan.
• Ability to set priorities, produce accurate work, and meet deadlines.
• Ability to function in a setting with a wide variety of duties and numerous interruptions.
• Demonstrated ability to form teams to support QA/Testing efforts, leading and educating teams on process, assigned duties, and tools.
• Demonstrated ability to understand, analyse and plan testing approach for typical healthcare computing environments and solutions.
• Demonstrated knowledge of healthcare workflows, including business and clinical workflows for outpatient and inpatient settings.
• Excellent written, verbal, analytical, and communication skills required.
• Diligent, results-oriented work habits.
• Demonstrated ability to communicate clearly and to understand and solve the problems and information needs of others.
• Knowledge of Test Automation is an added advantage.